@article{Urdziková:2012,
author
=
"J.Urdziková and M.Jakábová and S.Saniuk",
title
=
"The customer relationship management in terms of business practice in Slovakia",
journal
=
"Research Papers Faculty of Materials Science and Technology Slovak University of Technology",
volume
=
"Vol. 20, no. spec.",
pages
=
"26--34",
year
=
"2012",
}