@article{Winkler:2015,
author
=
"R.Winkler and M.Moczulska",
title
=
"Quality of service and conditions of customer
satisfaction measurement",
journal
=
"Acta logistica. International Scientific Journal about Logistics",
volume
=
"Vol. 1",
number
=
"Issue 3",
pages
=
"23--26",
year
=
"2015",
}