@InProceedings{Urdziková:2012,
author
=
"J.Urdziková and M.Jakábová and S.Saniuk",
title
=
"The customer relationship management in terms of business practice in Slovakia",
booktitle
=
"Global Crises - Opportunities and Threats - CO-MA-TECH 2012 20th international scientific conference; ISBN: 9788080961800",
address
=
"Trnava, Słowacja",
publisher
=
"Trnava Vydav. Alumnipress ",
pages
=
"400--409",
year
=
"2012",
}