@InCollection{Patalas-Maliszewska:2014,
author
=
"J.Patalas-Maliszewska and I.Krebs",
title
=
"Exploring the role of customer relationship management (CRM) system in knowledge transfer in manufacturing companies",
pages
=
"104--114",
year
=
"2014",
booktitle
=
"Toyotarity. Change managementscientific monography ISBN: 9786066130967",
editor
=
"sci. ed. S. Borkowski, V. M. Ipavec",
publisher
=
"Aeternitas Publishing House",
address
=
"Alba Iulia",
}