@InCollection{Idzikowski:2019,
author
=
"A.Idzikowski and P.Kuryło and J.Cyganiuk and M.Ryczko",
title
=
"Customer relationship management (CRM) - philosophy and its significance for the enterprise",
pages
=
"1004--1011",
year
=
"2019",
booktitle
=
"System safety: human - technical facility - environmentmonograph ISBN: 9783110605402",
editor
=
"eds. R. Ulewicz, R. R. Nikolić",
publisher
=
"De Gruyter Poland - Sciendo",
address
=
"Warszawa",
}